Complaints Procedure

At the Centre for Development, Learning and Technology (CDLT) we strive to provide the best quality professional learning that meets or exceeds the expectations of the participants. We welcome feedback on our services, whether complimentary or critical. Such feedback is a valuable source of information that we can use to continue to improve the quality of the professional learning opportunities we provide. If you have any complaints about any aspects of the event or its administration please contact the CDLT management team and we will do our best to resolve your complaint.

How do you make a complaint?

The most effective way to place a complaint is usually on the day itself. Please speak to a member of the CDLT management team who is hosting the event as your concern arises. They will be happy to try and resolve any issue then and there.

Contact by telephone is also possible via +31 (0)20 347 1156 to speak to the CDLT Event Coordinator, 09:00 -16.00 Monday to Friday (excluding school holidays).

Participants who would prefer to submit a complaint in writing should send an email to: 

The CDLT Event Coordinator, cdlt@isa.nl

Or a letter to: 

The CDLT Event Coordinator

International School of Amsterdam

Sportlaan 45

1185 TB Amsterdam

The Netherlands

Any complaint must be registered within 14 days of the last day of the event.

What happens next?

We acknowledge receipt of the complaint via phone or email and an initial response within 5 working days. If your complaint requires longer consideration we will keep you informed for any reason for delay and a clear indication of the date when we expect to reach a conclusion. In these circumstances we will endeavour to provide a full response and resolution within 30 working days.

If your complaint has not been resolved to your satisfaction we ask you to contact our independent complaint officer, Van Bree Arbeidsrecht, who will consider your complaint and whose judgement and verdict will be binding upon the CDLT. Her contact details will be provided on request.

Confidentiality

Any complaint is treated with the utmost discretion, is confidential and will be recorded in a client file and kept for two years.